Most questions are answered in less time than a spin. Start with the topics below, and if you still need a hand our support team is on live chat day and night.
Contact us
| Channel | Availability | Typical response |
|---|---|---|
| Live chat | 24/7, every day | Under 1 minute |
| 24/7 | Within 12 hours | |
| Contact form in your account | 24/7 | Within 12 hours |
Live chat opens from the speech-bubble icon in the bottom-right corner of every page, including the mobile app. You do not need to be logged in to ask a general question, but account-specific help requires you to sign in first so we can verify it is really you.
Account and login
Forgotten your password, locked out or want to change your email? Our login guide covers signing in, password resets and two-step verification step by step. You can update your address and phone number under Account → Personal details, while name and date-of-birth changes need a quick chat with support and a document.
Deposits and withdrawals
We accept Visa and Mastercard debit cards, Apple Pay, Skrill, Neteller, Paysafecard, Revolut and Rapid Transfer. Credit cards are not accepted. The minimum deposit is £10 and the minimum withdrawal is £20.
Withdrawals always go back to the method you deposited with where possible. If you deposited with Paysafecard, which cannot receive payouts, we send winnings to your bank account instead. Pending withdrawals can be cancelled only while they show as “Requested”.
Verification
We verify your age and identity automatically when you register. Before your first withdrawal, you may be asked for:
- a passport, driving licence or national ID card;
- a utility bill, bank statement or council tax letter from the last three months;
- a photo of your debit card (showing only the first six and last four digits) or a screenshot of your e-wallet account.
Documents are checked by our team, usually within 24 hours, and stored securely with encryption.
Bonuses and promotions
Wagering progress, free spins and cashback all appear under My bonuses. If a bonus is not showing, check that you ticked it in the cashier before depositing and that your deposit met the £20 minimum. The full terms are on our bonus page.
Games and technical issues
If a game freezes, simply reload it. Your round is saved on the provider’s server, and the result is credited even if your connection drops. For live tables, a stable connection of 3 Mbps or more is recommended. Game rules, RTP and paytables are available from the info icon inside every game.
Safer gambling
Limits, reality checks, time-outs and self-exclusion are all in your account menu, and our team can apply any of them for you over chat. Visit our responsible gaming page for details and links to independent UK support.